UX Case Studies

UX Case Studies

Transforming complex B2B challenges into intuitive, user-centered solutions through strategic design and data-driven insights

Featured Case Study

Revitalizing Autotask LiveMobile

Challenge

Transform Autotask's LiveMobile app into a modern, intuitive experience - delivery targeted functionality to enhance usability, align with key workflows, and drive adoption among executive and technician users.

Process

Conducted heuristic evaluation, competitive analysis, and user research to identify pain points. Designed and validated Figma prototypes, built a comprehensive design system, and collaborated across teams to ensure seamless implementation.

Impact

Delivered a modern, user-centered mobile experience that improved usability, consistency, and adoption through targeted features and a unified design system that aligned with the workflows of executive and technician users.

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Case Study

Autotask PSA Platform Redesign

Transforming a complex professional services automation (PSA) platform into a sleek, intuitive, and efficient experience for IT service providers. This case study details our journey to streamline workflows and enhance user engagement.

Challenge

Autotask PSA users faced an outdated interface with overwhelming features, leading to fragmented workflows, reduced efficiency, and user frustration for IT professionals managing complex projects.

Process

We conducted extensive user research, journey mapping, and usability testing. Interactive prototypes and a scalable design system were developed to unify the platform's look and feel, ensuring a cohesive experience.

Impact

Delivered a modern, intuitive platform that significantly improved workflow efficiency, user satisfaction, and data accessibility, enabling IT service providers to manage their operations with greater ease.

Joe Lawrie

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